We collect what a ride requires. Nothing is for sale.

01Our Commitment to Protecting Your Privacy

At SeaTac Airport Transportation & Private Car Service, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, booking platform, or any communication channel to arrange transportation services.

From your name and contact details to payment and trip information, we handle all data with a high level of confidentiality and care. We do not sell or share your information with third parties for their own marketing and only disclose it as needed to operate our service or comply with the law.

This Policy is designed to help you understand how we collect, use, store, protect, share, and transfer your personal information when you interact with SeaTac Airport Transportation & Private Car Service and to explain your rights and choices regarding your data.

02Scope of This Privacy Policy

This Privacy Policy applies whenever you interact with SeaTac Airport Transportation & Private Car Service, including:

• Website – use of seatactransportation.com and any pages, features, or content we own and operate.
• Mobile applications that facilitate reservations, ride management, or trip updates.
• Customer service & reservations – phone, email, SMS, chat, or any other support channel.
• Sales representatives and support staff assisting with bookings, changes, or general inquiries.
• Other products or services that reference or link to this Privacy Policy.

This Policy does not cover independently operated businesses, third‑party platforms, or affiliates that may have their own privacy policies and data‑handling practices.

03Information We Collect

SeaTac Airport Transportation & Private Car Service collects information you provide directly, information generated automatically as you use our services, and information received from third‑party booking sources.

• Contact details – name, email address, phone number, and any “day of travel” contact number used for pickup coordination.
• Booking details – pickup and drop‑off locations, dates and times, passenger count, luggage details, vehicle preferences, and special requests such as child seats or accessibility needs.
• Travel data – flight numbers, airline, and schedule details you provide, which we use for flight tracking and on‑time pickup, as well as cruise or other transportation information where relevant.
• Payment information – card details are processed securely by our payment processors; we receive confirmation and limited card details (such as brand and last four digits) for receipts and refunds and do not store full card numbers on our systems.
• Account information – login credentials and profile settings for any user accounts or recurring reservations you choose to maintain.
• Communications – phone calls, SMS messages, emails, and form submissions with dispatch and support, retained to ensure reservation accuracy, service quality, and dispute resolution.
• Trip records – completed trip details such as routes, timestamps, fares, and notes, kept for accounting, insurance, receipts, and customer support.
• Device and usage data – IP address, browser type, operating system, pages visited, interactions with our website or booking tools, and approximate location, often collected through cookies and similar technologies as described below.
• Corporate and third‑party booking data – company information, authorized bookers, traveler names, and billing contacts when rides are arranged through a corporate account, travel agency, or third‑party platform.

04How We Use Information

We use personal information only as needed to provide and improve SeaTac Airport Transportation & Private Car Service services and to meet legal and safety obligations.

• Provide, confirm, and dispatch your rides, including matching a driver, staging the right vehicle, and timing pickups based on flight or schedule data.
• Communicate about reservations, including confirmations, driver details, pickup instructions, updates, and receipts.
• Process payments, manage refunds where applicable, and generate invoices or trip summaries for corporate accounts.
• Respond to customer‑support requests, investigate and resolve issues, and assist with lost‑item or billing inquiries.
• Maintain safety, prevent fraud, enforce our terms and policies, and comply with for‑hire transportation regulations.
• Improve our website, apps, and operations through analytics, feedback, and performance monitoring.
• Where permitted, send service‑related announcements or marketing communications, subject to your opt‑out choices.

We do not sell or rent your personal data to third parties.

05Cookies

SeaTac Airport Transportation & Private Car Service uses cookies and similar technologies to keep our site functioning, remember preferences, and understand how visitors use our website. These tools may collect device identifiers, pages visited, and approximate location.

Cookies help us enable secure login and reservations, measure site performance, and where enabled support advertising measurement and remarketing through providers such as analytics and marketing platforms.

07Data Security & Protection

SeaTac Airport Transportation & Private Car Service implements administrative, technical, and physical safeguards appropriate to a transportation business to protect your information from unauthorized access, loss, or disclosure.

These measures include encrypted connections on our website, secure payment processing, restricted internal access to customer data, and ongoing monitoring for vulnerabilities and cyber threats. No system is completely secure, and we encourage you to protect your account credentials and notify us promptly of any suspected unauthorized access.

08Sharing & Disclosure of Information

We share your personal information only as needed to run SeaTac Airport Transportation & Private Car Service services, support our operations, or meet legal requirements.

• Drivers and dispatch – trip details required to perform your ride and coordinate pickups and drop‑offs.
• Payment processors – to charge fares, manage refunds, and prevent fraudulent transactions.
• Service providers – booking, messaging, telephony, email, flight‑tracking, and analytics vendors that operate under agreements limiting use of data to our instructions.
• Corporate account administrators – reservation and trip information for rides booked under corporate or agency accounts, used for invoicing and reporting.
• Legal and safety – when required by law, subpoena, regulator request, or to protect the rights and safety of passengers, drivers, or the public.
• Business transfers – if SeaTac Airport Transportation & Private Car Service is sold, merged, or reorganized, personal information may transfer under the protections of this Policy.

We do not share your information with third parties for their independent marketing without your explicit consent.

09International Data Transfers

If you access SeaTac Airport Transportation & Private Car Service services from outside the United States, your personal information may be transferred to, processed in, and stored on servers located in the U.S. or other jurisdictions.

Data‑protection laws in these locations may differ from those in your country of residence, but we will continue to handle your information in accordance with this Privacy Policy.

10Your Rights & Choices

Depending on your location and applicable law, you may have rights over your personal information.

• Access – request a copy of the personal data we hold about you.
• Correction – ask us to fix inaccurate information or update your contact details.
• Deletion – request deletion of your personal information, subject to records we must keep for legal, tax, or regulatory purposes.
• Marketing opt‑out – opt out of marketing emails via the unsubscribe link and of promotional texts by following opt‑out instructions, without affecting service‑related communications where permitted.

To exercise these rights, contact our Privacy Compliance Team at info@seatactransportation.com with the name and phone number used on your bookings. We may need to verify your identity before acting on a request.

11Changes to This Privacy Policy

SeaTac Airport Transportation & Private Car Service may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.

The “effective date” or “last updated” notice on this page identifies the latest revision. Continued use of our services after an update takes effect constitutes acceptance of the revised Policy.

12Cancellation Policy

SeaTac Airport Transportation & Private Car Service understands that travel plans can change, and we aim to provide a fair, transparent cancellation experience.

• Full refund – cancel at least 24 hours before your scheduled pickup time through the SeaTac Airport Transportation & Private Car Service website or mobile app to receive a full refund.
• Non‑refundable phone booking fees – reservations made over the phone may include a booking fee that is non‑refundable, even if canceled 24 hours before pickup.
• Late cancellations – cancellations made less than 24 hours before the scheduled pickup time are not eligible for a refund.
• Same‑day bookings – reservations made within 24 hours of the scheduled pickup time are typically non‑refundable.
• Reservation abandonment – if you fail to appear at the designated pickup location and cannot be reached at your “day of travel” contact number, the reservation may be treated as abandoned and no refund issued.

You can cancel online via your SeaTac Airport Transportation & Private Car Service account, through the mobile app, or by contacting customer support. Phone cancellations may be subject to the non‑refundable booking‑fee policy. Approved refunds are generally processed within a reasonable timeframe, excluding weekends and federal holidays.

13Flight Cancellations & Delays

Airline schedules are sometimes disrupted by delays or cancellations beyond your control. SeaTac Airport Transportation & Private Car Service balances flexibility for travelers with the need to keep our operations efficient.

You must notify SeaTac Airport Transportation & Private Car Service as soon as reasonably possible if your flight is delayed or canceled. Failure to communicate changes may result in reservation abandonment and forfeiture of the fare.

• If a flight delay causes a missed pickup, we will attempt to reschedule your ride, subject to driver and vehicle availability.
• Travelers impacted by flight cancellations may be eligible for a refund when a replacement reservation is made for a later time; rescheduling and refunds are not guaranteed and depend on availability and the nature of the disruption.

To report airline changes, you may contact dispatch by phone at +1 (206) 735‑4050, update your trip via the website or app at seatactransportation.com, or email info@seatactransportation.com with your reservation number and updated flight details.

14Tipping Policy

SeaTac Airport Transportation & Private Car Service values the professionalism and service of our drivers. Tips are optional but appreciated and go directly to the driver unless otherwise stated.

• Online at booking – you may add a tip at checkout on our website or app, adjust a suggested amount, or remove the tip before completing your purchase.
• In person – you may tip in cash or, where available, by card at the end of the ride.
• Phone reservations – tips for phone bookings can typically be provided in cash or card at the time of service.

15Oversized & Extra Luggage

SeaTac Airport Transportation & Private Car Service strives to provide a comfortable and predictable experience for all passengers. Standard baggage allowances are included at no additional cost, with fees for oversized or excess items.

Standard allowance – typically one checked bag and one carry‑on item per passenger, with carry‑ons sized to fit under seats or in overhead space.

• Excess baggage – additional checked bags beyond the standard allowance may incur per‑item fees.
• Oversized baggage – items exceeding typical weight or dimension limits may incur higher fees or require an exclusive reservation.
• Boxes and special items – large quantities of boxes or bulky items may require larger vehicle types or exclusive reservations.
• Sporting equipment and musical instruments – these items may require special handling or space; please declare them at booking so we can recommend the right vehicle and advise on fees.

For questions or special luggage requests, contact SeaTac Airport Transportation & Private Car Service customer support before your scheduled pickup so we can confirm capacity and pricing.

16Child Seat Policy

SeaTac Airport Transportation & Private Car Service is committed to the safety of young passengers and complies with applicable child‑safety laws.

You may bring your own child safety seat at no additional charge. If you request SeaTac Airport Transportation & Private Car Service to provide a child seat, an additional per‑seat fee may apply, which will be presented at the time of booking.

We typically offer infant seats (rear‑facing), toddler seats (forward‑facing), and booster seats for children who meet the height and weight requirements. Please include accurate age and size information when booking so we can provide an appropriate seat.

17Service Animals & Pet Policy

SeaTac Airport Transportation & Private Car Service welcomes service animals and pets while ensuring comfort and safety for all passengers.

Service animals are always permitted in our vehicles in accordance with the Americans with Disabilities Act (ADA). No additional fees apply for service animals.

Non‑service pets may travel subject to size, carrier, and vehicle requirements:

• Small pets (generally under 20 lbs) may ride in lap carriers or secured pet carriers that are well‑ventilated and designed for transport.
• Larger pets typically require an SUV or appropriately sized vehicle to ensure adequate space and comfort.

For special pet accommodations or questions, contact SeaTac Airport Transportation & Private Car Service customer support prior to booking.

18SMS Opt‑In Consent

By providing your mobile number and using SeaTac Airport Transportation & Private Car Service services, you consent to receive automated SMS messages related to verification, reservations, and transactional updates that are necessary to run your rides.

You may receive messages about booking confirmations, trip reminders, driver status updates, and important travel notifications or service changes. Message frequency varies with your bookings, and standard message and data rates may apply.

SeaTac Airport Transportation & Private Car Service does not send promotional text messages without your explicit consent. You may opt out of receiving SMS messages at any time by following the opt‑out instructions provided in the messages. Opting out of certain service messages may require coordination by phone instead.

19Contact Us

If you have questions about this Privacy Policy, your data, or any of the terms above, our Customer Support and Privacy Compliance teams are available to help.

Dispatch & reservations
Phone: +1 (206) 735‑4050 (24/7)

Email
General & privacy inquiries: info@seatactransportation.com

Headquarters
SeaTac Airport Transportation & Private Car Service
SeaTac, WA 98188